Here is your updated Refund FAQ / Return Policy content with all current active business parameters applied:
What is your refund policy?
We offer a 60-day money-back guarantee. If you’re not completely satisfied with your purchase, you may request a refund within 60 calendar days of the delivery date. Please note that items must be clean, fully functional, and returned with all original accessories, power adapters, tanks, and packaging (or unopened in brand-new factory sealed condition).
How do I request a refund?
To request a refund, please email us at support@shoptineco.com with your Order Number and details regarding your return. One of our customer support team members will review your request and issue a Return Merchandise Authorization (RMA) along with warehouse shipping instructions.
Once your request is approved, you will receive a confirmation email with detailed return shipping guidelines.
To find your order number, check the original order confirmation email in your inbox.
Who covers return shipping costs?
In most cases, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your tineco product. If the return is due to a damaged, defective, or mis-shipped item, tineco will provide a prepaid return label or fast-track a replacement unit (arriving within 21–25 business days).
How long does it take to process my refund?
Once your return arrives at our facility and passes physical inspection, refunds are processed within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the credit to reflect on your statement.
Need further assistance?
Our Customer Support Team is here to help!
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📩 Email: support@shoptineco.com
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🌐 Website: shoptineco.com
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🕒 Hours: Monday to Friday, 9:00 AM – 5:00 PM (MT)
Don’t hesitate to reach out with any questions—we’re happy to assist! We’re committed to ensuring your experience with tineco is as smooth and satisfying as possible. Thank you for trusting us with your home cleaning needs!